Companies that operate within or around the financial sector are frequently mandated to provide training to staff, as much of the work is accountable to international regulations around areas such as fraud-protection, Know-Your-Customer requirements or Anti-Money Laundering.
Nets used to provide all such training sessions for staff in a traditional face-to-face or Instructor-led environment. This led to a number of problems, as the onboarding of new employees would often have to be delayed until there was an adequate number to justify the expense. This meant that the new starters would often have to wait for weeks before they were inducted properly.
Also, the Subject Matter Experts who conducted the training were typically senior-level employees. This meant that the time they spent onboarding was time they were not engaged in their core, high-value activities.
This process was repeated each month as new employees needed to be continually onboarded, which meant that the issue was a continuous problem that needed to be addressed.
In addition to this resource misallocation, there were some quality issues. Courses were routinely video-recorded to allow for learners to review the content after the live training session had been completed. This meant that it was almost impossible to engage with the content, especially as some of the training modules were in excess of an hour in length.