Mercury
Processing
Services
International

eWyse Agency Case Study

Image shows sample screens from custom eLearning courses developed for Mercury PSI

"The courses have transformed
the way that we now onboard our new starters
and results are already beginning to show!"

Ivona Drezga, HR Specialist and eLearning project lead at Mercury Processing Services International

BACKGROUND

Mercury Processing Services International is a provider of payment solutions, dedicated to developing and managing its payment business on an international level. Company was established in 2009. Located in Croatia and Slovenia, they serve clients from the financial and banking sectors across Central and Eastern Europe. Their portfolio is tailored to meet regional, local market or individual client requirements.

"I'm proud of how we successfully merged our motion graphics & animation expertise, as well as our design creativity in graphic assets & gamification elements, with our client's needs. This helped us to achieve the goal of creating fun, interactive, "eye-candy-like", attention-grabbing courses."

Davorin Švaner, multimedia & motion graphics specialist at eWyse Agency

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"One of the challenges in developing this project was trying to figure out different ways of showing all the technical data in a way that was easy to follow.

Our goal was to transform all the tables and schemes into new forms that would be interesting enough to motivate users to discover information on their own."

Karmela Peček, eLearning design & development specialist at eWyse Agency

PROBLEM

Companies that operate within or around the financial sector are frequently mandated to provide training to staff, as much of the work is accountable to international regulations around areas such as fraud-protection, Know-Your-Customer requirements or Anti-Money Laundering. 

Mercury Processing Services International used to provide all such training sessions for staff in a traditional face-to-face or Instructor-led environment. This led to a number of problems, as the onboarding of new employees would often have to be delayed until there was an adequate number to justify the expense. This meant that the new starters would often have to wait for weeks before they were inducted properly.  

Also, the Subject Matter Experts who conducted the training were typically senior-level employees. This meant that the time they spent onboarding was time they were not engaged in their core, high-value activities

This process was repeated each month as new employees needed to be continually onboarded, which meant that the issue was a continuous problem that needed to be addressed. 

In addition to this resource misallocation, there were some quality issues. Courses were routinely video-recorded to allow for learners to review the content after the live training session had been completed. This meant that it was almost impossible to engage with the content, especially as some of the training modules were in excess of an hour in length. 

"From the Learning Architecture perspective, we had a challenge of turning very complex, and rather "dry" topics, into engaging and interesting eLearning courses.

We tackled this challenge by finding a theme, or an interesting angle for each course. We used topics that included western movies, space and astronauts, searching for insects, pop culture references, etc. Therefore, even though the content is highly complex, the use of humour, gamification or other engaging tactics meant that the learners benefited and actually enjoyed the learning experience."

Martina Osmak, COO at eWyse Agency

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SOLUTION

Mercury Processing Services International chose to work with eWyse, who immediately started the process of creating a suite of compelling, engaging and fun eLearning courses

With a high number of separate subject areas, it was crucial that the courses were created with the same look and consistency. Close cooperation with Mercury Processing Services International meant that all of the content was produced in this way and that also, through the use of storytelling, multimedia and gamification, complex subjects were brought to life in a captivating way.  

Learning had now become fun and its effectiveness meant that onboarding was improved. Mandatory tests at the end of each course ensured that this improvement was also measurable, which meant that Mercury Processing Services International was always assured of the training effectiveness

The use of eLearning also meant that Mercury Processing Services International senior team members could now focus on their core roles, new employees were trained from day one and that all training had now become effective and measurable. 

"During our cooperation with Mercury Processing Services International, we faced several challenging situations resulting from the need to accommodate unpredicted but essential changes to course content.

However, thanks to our 3C Approach, which enables all parties to have full control over three key project streams, these amendments were implemented with ease. These out-of-scope or unplanned changes really tested and confirmed the value of this working method."

Mario Buljan, CEO at eWyse Agency

Image shows sample screens from custom eLearning courses developed for Mercury PSI

RESULTS

Even though creating custom eLearning might seem like a daunting task that requires initial investment in both time and money, result shown in this graph present a measurable return on investment for every single case we have ever worked on.

Improved Onboarding Time
Reduced Workload Pressures
Measurable Training Effectiveness

"Working with the eWyse team was an absolute pleasure. The courses have transformed the way that we now onboard our new starters and results are already beginning to show, with faster onboarding of new hires, as well as a reduction in workload pressure for our senior colleagues, who now spend more of their time on core activities."

Ivona Drezga, HR Specialist and eLearning project lead at Mercury Processing Services International
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Image shows sample screen animation from custom eLearning courses developed for Mercury PSI
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